Called this place 5 times and received 5 different...

Called this place 5 times and received 5 different answers. We never been here but looks like we may not make it. Just wanted to know what was the difference between the season 1 and season 2 passes. I purchase tickets from tickets at work didn't realize until I printed my vocher that June 19 is not one of the dates. Some told me I can just pay the difference & another say no sorry it's a lost. I don't have money to waste n call it a lost. My daughter just graduate from kindergarten to 1st grade this was a gift from us. I hate to make her cry because of the bad news.