Review of GlamSlam Tennis

3 years ago

BUYER BEWARE

BUYER BEWARE
What they sell you may NOT be what you get. This was our third consecutive year with top notch tours, and until this year it was great, but 2019 was TERRIBLE. First, they assigned us to the wrong seats (3rd year in a row they did this) then they informed us that due to high demand we were put in different suites for the next 2 days. What?! I m sorry, but I purchased suite tickets for this specific suite with this specific host and these specific services. No one ever mentioned the fact that we would, or even could, be put in different suites. This was completely unfair, especially when the price didn t change. The suite we were put in the 2nd day charged $4.00 for a bottle of water! No lunch service, no beer & wine, just snacks. The seating was more 1st come 1st serve, so our party had to sit in different rows from each other. This was not a fun day. Day 3 was a bit better, at least there was free water, but even less food. In here you have to order whatever food you want and pay extra,,,a lot extra.
How is it fair that you charge someone the same price and put them in different suites with COMPLETELY different services?! How do you not at least give some advanced warning so they are prepared? Also, come to find out that we should be receiving a free parking pass with suite tickets, and top notch charges extra. This was a huge disappointment from a company which we expected better things.
If you buy from them, be sure you specify where you want to be, and get it in writing. Otherwise you may get ripped off, like we did.