Bought a lovely house but with a long list of prob...

Bought a lovely house but with a long list of problems. Beware if buying a house and you need work rectified that is beyind a maintenece person. It's been 18 months of awful customer service. The worst I've encountered. They just want you in the house and then do not want any part of any handling significant issues. Trying to get any return phone call or email is a nightmare. The customer service people constantly leave because they are understaffed, meaning you get passed to a new person who doesn't know what outstanding work you have. In the past 18 months I'm sure I've had at least 8 different people look after my case.
Update: I have now been in the house for over 2 years and still have around 25
unresolved issues.