Today I've been waiting at minor treatment for 4 h...

Today I've been waiting at minor treatment for 4 hours! Only one doctor is visiting patience. The doctor appologies to the pateince for the long wait. He is very polite. Other staff who just do the paper work, sitting on chairs, or busy with cell phone show no sympathy or empathy to the patience. Some of them are really wrongly working at hospital. This is the last time get here. Now I know why the rating of this hospital is 2.5!