Ed Cotton

Review of Wayfair

Sadly the 1-star I gave them is 1 too many! I orde...

Sadly the 1-star I gave them is 1 too many! I ordered a cabinet from them that was delayed weeks in shipping. When it arrived it was very different then the description and what I had been told by Wayfair. The cabinet was supposed to be partially assembled, which Wayfair told me was just having to put the legs on. It needed complete assembly. One of the parts was broken which prevents me from having the cabinet I bought, and I have been waiting more than 3-weeks for the replacement part with zero satisfaction and over 5 hours on hold in 4 calls to try and speak with someone. Another concern was after exploring their website more, I found they actually sell this cabinet under 4 different names and 4 different prices, the least expensive one $50 under the most expensive one. This seems to be very deceptive to me.