I wanted to give this home more stars but---When c...

I wanted to give this home more stars but---When choosing an extended family vacation home we have 3 requirements. The pool must be rectangular ( for pool volleyball ), 2 ice makers as there are 14 adults and an elevator for my parents who are 86 and 90 years old and cannot do steps. This home met the requirements online when I rented, but failed at 2 out of 3 when we actually used the home. There were no lights in the elevator, so my parents had to carry a flashlight that my brother had in his car in order to see what buttons to push. The kitchen refrigerator ice maker did not work and leaked a flood into the kitchen and bedroom right below it, along with damaging food in the lowest drawer. There were no bath towels ( yes I did pay for them) . The towels were delivered later that day-- but no bath mats. The bottom floor had a musty smell. There was no wine opener. There were only 14 tall water glasses--so a trip to the store fixed both those problems. The dining area seats 22 people and there were only 4 dinner salad bowls....The good things about this home are the location--short walking distance to Tortugas and the grocery stores and the size and setup of the gathering area on the top floor was wonderful for my family to enjoy playing games and just being together. I am grateful for my family.