"Customer service" provided by Darcy Lauer was abs...

"Customer service" provided by Darcy Lauer was absolutely the worst I've ever experienced. Her attitude and tone of voice was unacceptable. She should not be in a position where she is the face of the company. We arrived late (1/2 hour prior to check in rather than 45 min prior), our fault, I understand, but rather than a simple "I'm sorry, the 45 min window is firm" she sighed, rolled her eyes and was rude, condescending and completely un-empathetic. As a consultant who specializes in customer service training, I was appalled at her treatment of courteous customers. She should be fired; at minimum she should be placed in a position where she does not interact directly with clients! I would not recommend this company to anyone unless you enjoy being treated like an inconvenience, belittled, or scolded like a child. Due to the strict no refund policy, we rescheduled for later in the day but I'm dreading the return. If it weren't for my daughter who was in tears at the counter, we would not be returning. Shame on you Darcy Lauer and the company who hired you!