When I made the claim about my son's phone being c...

When I made the claim about my son's phone being cracked and saw that my replacement device would be sent soon after, I personally thought I had done something wrong. I was expecting to be told to send it in or take it somewhere locally for repairs. I got the device a few days later, and was able to send the broken one back. I also was kept informed through the entire process about the new one having been shipped, Asurion receiving the broken one, etc. The transaction and communication was very smooth, prompt, and clear. Thank you Asurion for making this claim one of the easiest things I have had to do in replacing a phone. I will definitely refer people to you for their devices.