My husband and I came down this week for the food ...

My husband and I came down this week for the food show and stayed at Marina Inn. Beautiful hotel. However, it was after 6:00pm before they would let us check in. We got there at 2:00 and they said the room was clean but not inspected. So we left and came back at about 4:45 and they said it STILL hadn't been inspected. So we waited AGAIN until almost 6:00 before we could get in the room. We were not happy, especially since we had to shower and change to be at the next venue by 7:00. Once we returned home, I realized I had left something in the room. I called back to get some help and they put me on hold FOREVER, then came back and asked for my phone number and they would locate my item and call me back. It is 3 days now and I still haven't heard back from them. Not happy! For the money and reputation, I really expect more.