A damaged tire was delivered to the garage. This w...

A damaged tire was delivered to the garage. This was exchanged without hesitation. So far great. The defective tire was not taken back. Despite the information on my part, I was charged for the tire four months later.
The complaint on the phone was very difficult because the connection was very bad and the customer service was somewhere in Germany. I was told that I did not reply to any emails and that I had to pay for the tire.
Thank you very much! Once and never again. Since I know again what the garage is worth ......