We chose the St Regis on Saadiyat Island for the f...

We chose the St Regis on Saadiyat Island for the first week of our Honeymoon and from the very moment that we were greeted by the front of house team upon our arrival we were made to feel incredibly special.
The hotel itself is magnificent, grand, opulent, stylish, large and yet it is incredibly tranquil, Every facility or service you could require is available. The hotel is immaculate, well maintained and kept incredibly clean inside and out.

Our room was large and luxurious with good views, we both thought that we had possibly the most relaxing week of our lives during our stay here.
The restaurants are beautiful, the food is excellent and the service is of the highest quality, eating here is a pleasure and a perfect way to start the evening.

Throughout our stay, every single member of staff we spoke to and liaised with were exceptionally professional, polite, competent and their main concern was ensuring that the guests were happy and that every request was fulfilled to the highest of standards.

Our personal concierge was Amit, an intelligent and charming man, who ensured that our stay was special, we didn t request any of the services available so every day he made sure that he spoke with us and throughout our stay he did lots of thoughtful, kind and sometimes funny things to ensure our stay was made even more special.

The front of house and security team is superb, professional, efficient yet friendly and accommodating, one of the lobby doormen is also named Amit, a very professional and calm guy that always makes the time to ensure that the guests are ok whilst still directing everything around him, he provided one of the most friendly and warm welcomes we have ever received to a hotel and throughout our stay he spoke with us every time we passed to see if everything was ok with our stay.

Throughout our stay, from the moment we were welcomed into the Hotel we felt safe, as we walked outside around the hotel complex we also felt safe, Abu Dhabi has relatively low crime rates anyway but the abundance of visible yet friendly and unimposing security staff around the hotel complex is reassuring, I have no doubts that if required they would be extremely competent.

We have stayed in many good hotels around the world but the management and staff at this St Regis have taken customer service and guest satisfaction to another level, the management and staff here have really focused on the guests experience, its not about ticking boxes, it s a far more personal level of service that s provided.

There are many good hotels all carrying 5 stars, This is not a good Hotel, its a great hotel, separated from the rest by superb customer service and amazing guest experience.