Sooyeon Lee

Review of Toyota of Palo Alto

I recently purchased a car at this Toyota dealersh...

I recently purchased a car at this Toyota dealership. I tried using a car agent but I was unsatisfied with the price and the lack of options. I emailed several dealerships in the area, and Lisa La responded very quickly with all the information I requested. None of that automated fancy replies that basically tells you nothing. She gave me the quote of the exact car I was looking for, and above all, she beat the price the car agent gave me by $1,500. When I walked into their sales office, then into their financing office, I was not surprised by any hidden fees. Lisa was always there, giving me updates and anything she thought may be useful. I did have to wait in the financing office but the financing person (feel really bad but I don't remember his name) drove down from San Francisco early so he could accommodate my schedule.
All in all, a very pleasant experience. Thank you Lisa for making this a pleasant experience rather than a stressful one.