I have a leaking hand held shower. Mark Helm was s...

I have a leaking hand held shower. Mark Helm was so VERY patient, calling the Rohl customer service & waiting on hold for a long time. Then he explained the problem to one person, then to another
He then composed an email explaining the problem & inserting a scanned copy of my invoice. The parts should be on their way- minus virus reduction time in staff in LA.