Sharon O'Donnell

Review of Hodge, Jones and Allen, solici...

Very poor experience with this firm. I had an init...

Very poor experience with this firm. I had an initial discussion with a solicitor regarding my circumstances and was advised to make contact with him in due course if I wished to instruct him to act on my behalf. I e-mailed at a later date to enquire if this would be possible however I did not receive a reply to this or any communication to confirm that they would not be willing to do so. I assume they were not interested in taking my case on despite suggesting the opposite on initial consultation. I understand that a firm is not under any obligation to represent someone however I would have expected the basic courtesy of a reply. I think my experience reflects that of a number of others who have left reviews commenting on poor communication or the lack thereof. At what was a very stressful and difficult time you can do without complete indifference as was shown to me. No doubt I will now get a reply from Customer Services with some Covid 19 excuse or more likely nothing at all to avoid having to provide an explanation for this poor service.
Based on this I would not recommend their services.