Glen davis

Review of Grand Hyatt New York

Great location. Rooms large but need a major overh...

Great location. Rooms large but need a major overhaul and clean. Bathrooms were small even for NYC but most of all the service was terrible. Door staff, Bar staff and mostly reception were some of the most unhelpful and unfriendly people we encountered on our whole trip. The rooms were dirty and the lifts broke down while we were there and we had to take the stairs down from the 26th floor! Would not stay again and there are much better places to stay in NYC.