Jason Gnoza

Review of Concrete Science

Beware! My family and I contracted this company to...

Beware! My family and I contracted this company to do a simple job on a small sidewalk and front porch resurface. We also contracted with them to coat the garage. The 2 man team consisting of 1 tech and a new helper came to our home to start the job. The crew did not protect our landscaping stone and plants with plastic which of course lead to the crew spilling concrete resurfacer all over the river, edging and plants. It burned the grass in mulitple spots and zero attempt was made to clean it. The tech spent most of his time training and not working with the product that sets up in minutes leading to a horrible application and overall bad job. You would need to see my photos to believe it. That same day I sent a text to the installation manager who set a appointment for the next day with a field supervisor. When the representatives showed they agreed that the job was terrible and scheduled for the supervisor and two techs to rework the entire project from scratch and guaranteed a much more consistent result. To my wife and I disappointment, the result ended the exact same way. The supervisor started going back over the product overworking it and creating mismatched patches and areas that look like large repairs around our columns and other surface areas. I reached out to the owner that in the company's book given to clients has a page from the owner that says to contact him directly with any comments or concerns. This plays a major role in what happens next. I left him a voicemail with no return call so I drove to there office to discuss the next day and shown Mr.Hicks photos and request that he come by to look personally. He seemed very concerned because he was not aware that his team has now had to work my contract twice and wanted to see what was going on. A appointment was set for the next day between 10-12 noon. I received a text by Mr. Hicks apologizing because he needed to cancel and come out the next day ( keep in mind I am a 12 minute drive frome there office ) I let him know my family and I had to leave by 10am and if that did not work Monday any time would be fine. Mr. Hicks then deflected by not scheduling any day or time but would have his warranty manager schedule with us whenever he returned from Pennsylvania. We let him know this wasn't going to work and this was not a warranty issue, this was a quality issue. My wife then posted a review of the experience we have had with a company who was paid in full for the sidewalk and porch upfront with a deposit for the garage and that prompted a text to my phone of pure anger from Mr. Hicks. I have copied and pasted this next part from Mr.Hicks so that way nothing is altered .." On May 27, Jason David Gnoza, 42, of St. Michael, was arrested in Hennepin County on the charge of domestic assault.Take the google post down or this goes up. Tired of people not paying for good work. 509 jobs so far and you are the only problem. "
You will see the owners response to this. Post on 7/2/20. I invite ANYONE who wishes to see the work themselves to contact me direct through this post or other avenues as well as the REAL text history initiated by Mr. Hicks and how we professionally and politely asked after the failed second attempt to please look himself. THE MAN HAS BEEN PAID IN FULL FOR THE JOB! Mr. Hicks has no clue what the company has done to our brand new house because he cant be bothered. As for his personal attacks to my family and I if that doesnt show how low someone can go I dont know what it would take. He has never been threatened by me or my family and neither has a single company employee I HAVE BOTH INSTALLATIONS ON MY SURVEILLANCE SYSTEM AND CAN SHOW ANYBODY. This guy needs to be exposed for what he does do clients. I am a contractor, a consumer and a human who like most makes mistakes. REAL integrity begins with owning our mistakes and not blaming others for why we cant do better. This is a skill sadly Mr.Hicks does not have. I and my family will expose ourselves to anyone who needs to know so to Mr.Hicks or people like him I say grow up and come look