Nikki Keiper

Review of Youngblood Nissan Chrysler Jee...

We purchased a used Chevrolet from Youngblood in M...

We purchased a used Chevrolet from Youngblood in March. We had a great sales experience and truly love our Traverse! When my airbag service light came on the last week of August I called to have the car serviced. The first available appointment was 2 weeks away. When I called to make said appointment I verified that I would be able to pick up my children from school by 2:00pm. On the day of the appointment that had not been communicated to anyone. My service technician was pleasant but said on more than one occasion that he would "try" to have me done by 2pm. I offered to reschedule and they stated not to. There were no loaner vehicles available, and the shuttle driver did not offer a ride until 4 hours after I checked in. By that time it wasn't helpful. I waited with an infant for 4 hours before I asked a technician for a status update. No one had communicated anything to me while I waited. I was told 15 minutes before I needed to leave (after 5 hours total) that it would need to be seen at Reliable Chevrolet's Service department because there was a service bulletin for an airbag issue that needed to be handled by them. I was then told that for future mechanical issues I should call Reliable first because Youngblood Service Department would likely not have any parts on hand for my Chevy. We have an extended warranty through Youngblood that seems like a waste of money now. Before leaving Youngblood my service technician cleared the code for the airbag. I called Reliable that day, and was seen within 24 hours. Due to the fact that the code had been cleared Reliable was unable to assess my service bulletin. I plan to go back to Reliable as soon as the light comes back on and will likely purchase an extended warranty through them. They wasted 5 hours of my time, and cleared the code preventing the next service department from helping me. What a joke.