Ken Boyd

Review of Alibris, Inc

I ordered a book that Alibris cancelled 1 hr 31 mi...

I ordered a book that Alibris cancelled 1 hr 31 min later. I only received a vague answer about why. The book was in stock when I ordered it. The author won the Nobel Prize that morning so I suspect my order was canceled so they could charge more later. But then they charged my PayPal $95.33. When I contacted them they said it had been refunded on 10/8/20. It was not on my PayPal account. I checked with PayPal and they that the transaction ID Alibris gave me was on a different account. I emailed Alibris. Now they say it was refund on 10/9 but it is still not on my account, not even pending. And, after multiple requests, they have not issued a refund and now they will not give me the PayPal transaction ID so I can have PayPal check on it. This confusing and suspicious and unethical if not illegal. I paid, they canceled my order and now won't refund my payment. Not my 1st issue with Alibris.