Mayra Fernanda Carpena

Review of Southwest Utility Management

I am writing this review on behalf of my parents. ...

I am writing this review on behalf of my parents. They have been with this company for over 12 years and the service I received recently was awful. My parents are old and aren't tech savvy at all and depend on their paper bills which they then send payments via their banks bill pay. Suffice to say there was some errors and my parents were given misleading information and charged a ridiculous amount of fees. Office stated one thing when I called to verify payment to find out a month later they did the opposite. The worst part is that they have no say. Company doesn't even offer e-billing so that I can receive my parents bills and help them to avoid confusion of receiving their bill one month and not the next.