miguel colmenero

Review of ProMag Energy Group

Service Technician Brandon Moore was awesome, resp...

Service Technician Brandon Moore was awesome, respectable, and knowledgeable. I would give 5 starts to the service technician if I could. My Star Rating reflects the company. Last year I had my AC replaced very promptly and I was satisfied up until a few days later that the humidity in my house felt different and unconvertable to me, my son, and wife. I called Promag to tell them my concern and I spoke with a guy who told me that It was not the AC, that It was me and my wife. He told me that the AC works to Florida Specs. I asked him what the Florida Specs were and he told me to google it and to buy a humidity sensor to check the humidity in my home. He bragged about his 30 or 40 years of experience and hardly let me talked. He made me feel real bad about my purchase. So 1 year later I decided to have a preventative maintenance inspection on the unit and Technician Brandon came in. I told Brandon about my previous experience with Promag regarding my humidity concern. Brandon confirmed that all that I have to do is change the Hemostat inside my home so that it controls the humidity. That s a great answer!! That s all I needed to know from Promag at the time that I was showing concern about my humidity to be satisfied, in addition to living like this for a whole year. I remember talking to Promag 3 different times about getting any upgrade so that I can control the humidity in my home and no one mentioned this solution. I will buy a Hemostat that controls humidity inside my home and I hope that Brandon was right, that it will control the humidity in my house.
I will still keep giving Promag a chance for them to give me service at my home since they installed my unit and the prices are not bad for routine maintenance. I have dealt with 2 different service technician, one being Brandon recently, and the other technician when my AC died last year. All technicians treated me with respect and were knowledgeable.