UPDATE

UPDATE
****after 1 hr 25 mins I got called back. It took maybe 15 mins for everything. Eventually a good experience. Everything was explained well and employees were nice. Nurse who took blood was very good and very nice. The drive up testing employees were quick and very nice. There are a couple of concerns relative to their technology. One example, the screen with the permission authorizations (HIPPA, etc) do not show on the screen so you basically have to sign without reading what you re signing. Later, they give you a copy of what you ve signed. I m not sure that s the legal intent of having you sign a document. it s sign it, then find out what you ve signed....overall 4 stars- could have been 5 stars with some patient-centric training and IT upgrades ********

When they said it would take 1 hour for my pre-op testing, they failed to mention that FIRST HOUR would be spent in the waiting room. Waited over an hour in the waiting before being called back for testing. Also the employees are not at all helpful. (On the phone or in office #410) they act like the patient is familiar with all of their procedures, locations and policies. I felt very rushed when contacted by phone and the pre registration call took place WHILE I was driving to my pre-op testing appointment although I had made the appt a week earlier. COVID IS NO EXCUSE. IF you can t handle the work load of surgeries you should not be scheduling them. WILL UPDATE MY REVIEW IF I EVER GET CALLED BACK FOR MY TESTING.