Disappointing experiences every time. Staff do not...

Disappointing experiences every time. Staff do not seem to be interested in answering or understanding our questions. I had 3 hours of waiting and I wanted to put my suitcase in the deposit. A first employee of via rail told me that I should keep it with me. A second who saw me dragging my big suitcase offered to put it in the locker room (why hadn't I been told about this at the start?). The counter agent charged me a fee of $ 6. I saw that the business class was entitled to free luggage storage. I pointed it out and she replied that it was for "people who paid dearly". I showed my business class ticket and it was a story to pay me back my $ 6 ... which I dropped. Really a very different experience from what we can have at the Quebec station.