5 Star Service indeed - Have been using Cropp for ...

5 Star Service indeed - Have been using Cropp for several years - they installed our HVAC, and we have used them for Pest control in some rental units. Managing rental units means dealing with many companies that provide home services - They are in a league of their own and I can confidently state that the Cropp team lives up to its motto in every single interaction.
FAIR PRICING- Our HVAC sales person Chris Duke was one of the best we have worked with, and still provides prompt feedback to questions years after the install!
For Pest control, they have some of the best service and plans available, and provide free evaluation of the issue, something I haven't seen with any other pest control outfit.
GREAT CUSTOMER SERVICE - You always get someone on the other end of the phone who has your account open, and just gets your question straight away!
KNOWLEDGEABLE TECHS - Their onsite techs understand their craft well and have always given excellent service.
- Tim Pfabe from the pest Control unit comes to mind. You will be in expert hands with him and anyone else from his team.
- We recently had an issue with our HVAC compressor, and Cropp was in timely communication through the new part procurement and replacement process, then reinstalled to our satisfaction in one day (a very cold day if I recall rightly).
EXPERT ACCOUNTING AND CONTRACT TEAMS - Jennifer Novitsky has worked with me on on pest control contracts and not only offered a fair price for each contract, she recently worked with me on an issue , mitigating a significant loss due to a misunderstanding. This is the true mark of a provider who values their customer and understands what impact fair customer service can have.
They don't drop the ball on service - we almost contracted a smaller provider in VA for our new HVAC a few years ago, and so glad that we went with our instinct and used Cropp! They so obviously value their teams , who in turn provide the excellent service that customers value.