Dated: 6/18/2020

Dated: 6/18/2020
To whom it may concern,
On 6/9/2020 My wife and I took possession of our new GD Momentum 381. Our Appointment was at 11am for our walk through and delivery orientation. I showed up ay 10 am to drop off our truck to have our hitch installed. At 1145 AM they were still not ready for us and proceeded to tell us that they had parked another unit to close and they could not open our slides. We waited another 10 min and they were ready for the walk through. We asked how we were going to inspect the party deck and its components and was told by Michael that after the walkthrough we could hitch up and check all that out. Gregg a service rep showed us the components of the inside and asked us if we had any questions. It did not seem to us that there was any organization to the walkthrough. In the main living space, my wife touched a vent control and it fell apart in her hands. The service rep stated that he would write it up and get that ordered. When we reached the bathroom, we noticed that the toilet paper holders for both bathrooms were not installed. We ask when they would be installed, and Rep stated that was our responsibility. We do feel that these should have been installed in both bathrooms prior to us taking possession. After the external walkthrough we proceeded to the finance office to sign our papers. My wife had to leave as our children needed to be picked up and this had taken longer than expected. I waited to get a walkthrough of the hitching process as this was our 1st fifth wheel. We had been previously told by Andre we would be giving a complete tutorial on how to hitch and unhitch and that we would not leave until we were comfortable. That did not take place. When I asked about the Party Deck and its components at the time, we were hitching up Michael said he did not know much and if we wanted we could wait until Gregg was off of lunch. Approximately 30 to 45 min . I could not stay any longer and they did not seem eager to assist so we took the unit home. Upon arriving home, we noticed that some door trim in the back-entry door was coming up and we took note. We loaded our bins of camping gear in the garage and took the unit to our Storage facility. I also want to add that the interior of the unit was not cleaned prior to us taking possession and in this current climate we also find this not acceptable.
Fast forward to 6/18/20 20 we picked up the unit at our storage facility and brought it home as we were headed out today 6/18/20 20 on our Father s Day weekend camping trip with our family. My wife started organizing and filling it with our personal items. We started to notice more and more Items wrong with the unit. Please refer to full itemized list below. We reached out to orangewood RV via phone and in person specifically about the rear awning over the party deck that would not retract. They could not seem to give any guidance on this issue, and we could not travel with the unit in its current state. We reached out to a third party RV mechanic via phone and he suggested we look for the manual override or manual crank system. We finally found this info online on Carefree s website and we able to manual retract the awning to where is was safe enough to travel with. On 6/18/20 20 we brought the unit back to Orangewood RV at 8 am and Service rep stated we could still take it camping. We do not feel comfortable with taking it out on a long trip with the major issues that need to be addressed. We are sending this letter and list as a request for these items to be expedited and our Unit returned to us in working order so we can use as intended for summer camping. We were quoted 6 to 8 weeks by service and this is not acceptable to us as we purchased this brand new and although we are aware there may be some minor warranty issues some major components need address as soon as possible.
List of Items to be addressed:
sent via email as the character limit was exceeded