Review of Tri City Chrysler Kia

4 years ago

7 friends

7 friends
3 reviews
5.0 star rating 9/25/2016
This was my first experience with Tri-City Kia. I knew that my employer always bought and purchased locally at Tri-City. Dropping him off at work he mentioned a vehicle he'd seen on the lot, so I told him we'd stop by after work. I was very apprehensive at first, not knowing anyone at the dealership and pretty sure the vehicle wasn't in our price range. However, upon getting out of the car, even though Ike Williams was finishing up with someone, he still made eye contact and smiled and I immediately felt at ease. My son mentioned the car he was interested in and the price range he needed, and Ike says "Come on in and let's see if we can't make that happen"! I can't say enough about Ike Williams as our sales contact. (even though "salesman" never comes to mind when speaking with him) He was outstanding; honest, sincere and all around great guy! No slick sales gimmicks, no pressure, no attempts at manipulative ploys. Just great, accommodating customer service. It sounds like a cliche, but within 20 minutes we felt we'd known him forever. We ended up purchasing the vehicle my son was interested in, for the price range he requested. No hassles. Ike Williams went above and beyond producing the car fax report and knew the history of the owner. He was able to locate original service records which confirmed the car had been taken care of... Unbelievable! Gave us complete peace of mind, which we all know, is close to priceless. "
The GM, Chuck also stopped in and chatted to make sure we felt at ease....AND last but not least....Mallory Malloy, who manages all the paperwork/financing, provided the best customer service I've EVER received. Being in customer service all my life, it was nice to be treated like I always try to treat folks!! She went above and beyond, working on the insurance to make sure we could take it home that night, and she and Ike both stayed past closing because they knew my son needed a car to drive to work the next day!!

I have always purchased my vehicles in Greensboro, (thinking bigger location meant you get a better deal/treatment) but there is something to be said for shopping local and knowing that the dealer is going to treat you with respect and be true to their word!
I urge you if you are in the area, or need to purchase a vehicle, please make sure to stop by Tri-City Kia/Dodge and ask for Mr. Ike Williams. You will be glad you did!!!