Brian Tuohy

Review of Doyles Bridge Hotel

NO STARS! We ordered three meals on Saturday nigh...

NO STARS! We ordered three meals on Saturday night (September 19, 2015). There wasn't much to choose from, and it was only as we were leaving that we noticed the specials board.
The Pumpkin Ravioli was the only vegetarian meal (even though reading feedback from the hotel management from other reviews that this would be addressed) and was priced at $23.50. the chicken burger was $24.50. When the ravioli arrived, it seemed like an entree size. We called over the manager and asked if this was the entree size. He said it was the main size. I told him that for the money paid it was very small. His response was that no one had ever complained before (this tactic is used to make the customer feel guilty). I explained to him that only 10% of customers actually give direct feedback whilst the other 90% give feedback to friends and on social media without the supplier even knowing there was an issue. The only response was that our concerns would be passed on to the management. In total we counted only four pieces of ravioli.
The chicken burger was just a burger with straw chips. The meat was dry and hard to chew.
Even as our plates were being taken away none of the wait staff asked us how our meal was. We sat there for an additional 10 minutes before we left to pay. The manager who had been approached and talked to earlier, hovered nearby and only approached us after we paid. He said our concerns had been passed on. I told him that the chicken meat had been dry and certainly not of the standard that he purported the restaurant to be. I told him that I had eaten a better quality burger at the Lilydale hotel earlier that week for $10 less. I also asked why he waited until we had paid until he approached us. He said that he had only spoken to us 10 minutes earlier and therefore didn't have time to get back to us. In fact it had been 25 minutes since we had first spoken to him. There was no apology. No offer of compensation or no offer to take our contact details to have management approach us for further input.
I have never met a more rude or disinterested staff. We had offered legitimate opportunities for improving their service and food, but it was dismissed.