Jo Woolgar

Review of The Riviera Hotel & Apartments

One star review is just for location to the beach!...

One star review is just for location to the beach!! This is the review on trip advisor I was asked to remove! Also we did fill out a maintance form and passed onto the reception on our first day! Also we checked out of the apartment early which ended our holiday due to the following and our children not able to sleep because of the beds. We booked our holiday last September 2017 and we were really looking forward to our holiday. We booked it looking at the hotel website pictures which offered an indoor and outdoor pool. The hotel still advertise and indoor and outdoor pool. We arrived to find the outdoor pool had been removed and a garden in its place no contact from the hotel to advise of this. Our 3 children were very disappointed and we were too. We were told at the reception that we had a nice garden and there would be no refunds! We were offered one free breakfast at the hotel. The apartments are worn and dated. The bathroom was small and the shower awful. We saved and booked the holiday thinking we were staying in a modern apartment. There was no dishwasher or washing machine which was a real let down. We had to pay at a local laundrette to wash our clothes. I expected a self-catering apartment to have all the white goods available. The apartment was not clean and all the cooking equipment was dirty. The cutlery was dirty egg left on the egg cups and cheese still left on the grater. The fridge was not on when we arrived and the 3 lamps were all broken. Very disappointed and would definitely not recommend this hotel or apartment to anyone!! Lot of our hard earned cash on an awful holiday apartment.