The front desk is very rude and unreasonable to th...

The front desk is very rude and unreasonable to the customers. My daughter had missed classes both in June and July. Last week I got a swimming pass for her for her missed class in July. I thought we can only ask for 1 swimming pass at a time, and I will ask for her other swimming pass this week. Today the front desk refused to give me a swimming pass for June saying that I should've asked for it at the same time last week, and she would've given me 2 passes. Also, if I had switched the order and asked for swimming pass for June last week, and July this week, that would've also worked. And now she can't give it to me and she's following policy. And this policy is not written anywhere. I feel cheated as a customer.