I should have paid attention to the negative revie...

I should have paid attention to the negative review here regarding customer service after purchase. They are really quick to take your money but their guarantee/warranty after purchase is non existent and you can't get a hold of anyone except some generic email for inquiry. Worst customer service ever. I tried to call them on their phone number listed for USA multiple times and no one is picking up their phone.

There are three buttons that pop out so far and I feel like it will cause additional stress on the rest of the buttons and I am so worried that the rest of the buttons will start popping out on the chesterfield that I purchased. Such a poor craftmanship.

My story: Their buttons popped out within one year of purchase. They at least reimbursed me first time but the same buttons popped out again because problem with their structure, it's missing the strap to hold the button in place and when I tried to contact them that they buttons popped out again they refused to cover for the expense even though it's defective product and poor craftmanship and problem with their structure. I tried to reach out to them multiple times and they refuse to do anything and told me that it will not be covered. I was so confused why they reimbursed me first time but not the 2nd time for same issue. So frustrated. I would never ever recommend this company. Take your money and run!!! Just buy the similar set at Restoration Hardware. This is warning to all potential customers. I don't know how many emails I sent out and no response like WTH. I regret this purchase so much. Don't get deceived by their shiny brochure and deceptive website. There is no such thing as guarantee/warranty after purchase. They will just blame you for the issue. Can't believe the outrage price they charge you. What a rip off.