Yesterday I called at Eatery around 8.15 pm the fe...

Yesterday I called at Eatery around 8.15 pm the female staff received call and I requested to avail coupon deal she refused that this is not available on any day.
I just conveyed then please withdraw such offers as it is mis leading to Customers then she handed over call to Male senior colleague and he even refuse to share his identity and was very rude and unprofessional.

The experience was unpleasant and feeling sorry about CRM of Marriot group.
Team require rigorous training and lot to do on their attitude.