Melissa ONeil Review of Soaring Eagle Casino and Resor...
Came for Steve Martin & Martin Short show, loved t...
Came for Steve Martin & Martin Short show, loved them and the show but didn't love hotel stay and casino experience. Our room checkin took an hour which was reserved three months in advance. They should have more employees scheduled at their 4o'clock check-in time! This goes for the Players Club area too. Also not impressed with seating during the show which was banquet chairs that are placed one right next to the other with no place to move them. Seems they only care about making money by packing in as many paying customers as possible. Rooms are dated and don't accommodate new tech needs (not enough outlets and no usb ports to plug into either). Long lines to play casino games and all restaurants had at least 30 minute waits. The worst thing was the air quality because of the cigarette smoke. It bothered our eyes so bad we couldn't even use the $50 in casino play that we got in the event hotel package we paid more money for! The resort needs to make more effort in notifying their guests before booking that smoking is allowed in the majority of the indoor public areas. Most Michiganders aren't accustomed to smoking in indoor public areas due to laws banning it!
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