I've had really unfortunate experiences with the r...

I've had really unfortunate experiences with the reservation dept. and staff at the front desk, despite the fact I've paid in advance. I regret booking at this hotel, and the trip hasn't even begun. I'd recommend looking elsewhere. Below, there's a response from the hotel claiming that they handled this, which is misleading (not surprised, considering my TERRIBLE experience). This issue didn't get resolved until the trip was over, and I won't get into it here, but this hotel managed to fumble my reservations well past my stay.

More so, this review isn't for the hotel but for people ready to make a mistake. My advice: stay away. Look to other low ratings for a good idea of what you can expect. I found much of my stay to be somewhere between visiting the DMV and the GAP. During my stay, the roof sprung a leak, the private beach was far too rocky, bird-pooped, and littered in debris--someone pulled a twisted license plate from the sand, along with other pieces of metal. It's hard to believe--nice as the location is--just how bad this hotel is. I can't express this enough: look elsewhere. Stay away. Not worth it. Worse hotel I've stayed in, which is saying a lot.