Erin Foley

Review of BMW Seattle

Underwhelmed. My first car purchase service exper...

Underwhelmed. My first car purchase service experience was amazing. Not sure what changed since then, but it has resulted in a breakdown of every aspect of their vehicle service offerings. Despite having asked and confirmed needing a shuttle back home so I didn t have to wait the 3+hours to get my oil changed, no shuttle was available, and no one bothered to tell me. I waited over an hour before I asked the front desk person when no one inquired - his reply was ya, that booking doesn t exist. And not a soul even thought to ask me if I was ok just sitting twiddling my thumbs in the lobby for the next 3 hours on a Saturday.

A huge waste of time, and such a disappointing and underwhelming decline in their service offerings. This is about the last experience I needed to help me solidify that this is the last BMW I will ever purchase. Outside of the car itself, there really is nothing of value left in the offering, and the stark contrast of their prior offerings gs speaks for itself.