Samuel Santiago

Review of All-Star Music

Experience so hasnt been too great. Arrived in flo...

Experience so hasnt been too great. Arrived in florida at 1pm. Our check in time was scheduled at 3pm. Never received a email notification that our room was ready. Went to guest services and explained the situation and out of nowhere they gave us another room. Called to get our luggage sent to the room and the associate explained that it will be in your room in 15 minutes. Waited over 1 hour and still no luggage. Fed up waiting left the room to go to disney springs. After arriving to the room our bags were there. Pretty disappointed with the whole experience. Disney paints a picture that your experience will be seamless, but it wasnt.