Internal & external communication is very poor. I ...

Internal & external communication is very poor. I had to make 4 calls over 12 days in order to get an installation date. Also when I placed the order, the customer service rep stated anchor bolts and work will be done by the technician. That was not the case. Installer said that work is done by the customer. So I had to go and buy concrete anchor bolts and a hammer drill to do this work.
The tech/installer who came out did excellent work! Installed my gazebo by himself in 3 hours. I give the installer 5 stars, but the company itself 2 stars.