Had a great experience. My technician was excellen...

Had a great experience. My technician was excellent and courteous. But this is why I will not be renewing my service America contract. They're starting a $35 service charge per visit. I called on a Friday morning and I wasn't able to get an appointment until Monday afternoon. The technician was approximately an hour late of the new two hour window. Which I don't mind waiting the 4-Hour window without a $35 service fee, but if I had to pay $35, I would have been very upset. For an extra $35 and not paying the annual fee of over $365, I could have got a plumber right away to address the issue.