Ive been trying to schedule someone to come take a...

Ive been trying to schedule someone to come take a look at my pool for a month. Every time I call I get transferred to a "scheduling department" where Ann answers the phone and informs me it isnt her department but she'll have the tech call me. I understand that its been warming up and they're probably busy but they cant even give me an estimate of when they could get out to me let alone a call back when they've promised me one several times to talk to a tech? I first contacted them April 23rd, its May 22nd now and still nothing after at least 5 calls and even a visit to their office.