Worse service in the industry. This summer I went...

Worse service in the industry. This summer I went in on a Friday to purchase a new triumph Bobber that I was extremely excited to customize to my own preference. Over the course of the weekend my friend had run into an issue with his newly purchased speed triple causing a huge oil leak. The bike was immediately brought over, where it was determined that a faulty gasket needed to be replaced. Good time center invoiced my friend for the repairs. My friend had expressed his concerns about this invoice, offering to pay for the parts but he wanted Good time center to absorb the cost of the labor as this was a newly purchased bike. The salesman Kevin had acknowledged at the time that this was a common issue with the Triumph engines. On Monday I called to express my own personal concerns with purchasing a new bike from them and having to deal with service issues that my friend had just dealt with. I received no positive feedback from Good time center. I cancelled the deal and bought my bike in Montreal.

Months down the road I decided to give them another chance. My friend had recently purchased a 2005 KVF 750 Brute Force and had been having fuel problems. Having narrowed the problem down to the fuel pump I called in to Good time center and asked to speak to the service department as I had some questions with regards to options for parts. I was transferred to the service dept and spoke to Olivia. I asked Olivia if she could help answer my questions so that I can order the right parts and she responded with she was not a technician and would not answer my questions. I asked if I could speak to someone that might be able to help me out. She advised that her techs were being paid to work on equipment and she was not going to pull them off of a job to come and talk on the phone. She advised that if I had a question I needed to pay to get an answer. I explained to her that this was terrible business and that I was once again extremely disappointed that this was the way they conducted business. I explained to her that I could call 4 other service providers and they would gladly help me out. I asked for Olivia's name and her manager's name ( Mario ). I explained to Olivia that I was going to hang up and call other service providers and determine if my expectations of a question being answered was too high. I called Rockland Marine and spoke to a tech right away and answered all my questions. We ordered a new fuel system for the bike ( $1200.00 ) and sent the business to Rockland. I called Mario back and advised him that I was once again extremely disappointed and that in the matter of 5min I received an answer without any hesitation.

I will never deal with Good time center again.