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Review of The Westin Hotel Tokyo

Service is totally yikes! If they do not understan...

Service is totally yikes! If they do not understand what you are saying, they ignore you or just hang up on you. Restaurant service is not what you would expect considering the prices. Unbelievable. I had to complain to the manager. Apologies accepted but not from a hotel from this rank and in such an area. Staff should be trained starting from basic manners (in both English and Japanese) Someone proficient in English should be available. I would rather chose a capsule hotel.