Harper 13

Review of Sheraton Phoenix Downtown

Would have rated higher but the 5pm staff ruined i...

Would have rated higher but the 5pm staff ruined it. I was told about the shift change and staff interactions that had nothing to do with my question of airport transportation. Felt as the manager was giving excuses for being treated poorly from my initial call with Gary. On top of it they continue to wake me up asking about check out time. Other then that, the late night staff were helpful with questions. Rooms are clean and comfortable. Location seems to be wonderful. My first visit to Phoenix