I have always had excellent service experiences at...

I have always had excellent service experiences at Joyce Koons GMC. My Service Advisor is very helpful, thorough, experienced, accommodating and professional. This is the second automobile I purchased from Joyce Koons. The service I receive is always exceptional. I have been dealing with my advisor for about 6 years. Unfortunately this second purchase has not been as favorable as the first purchase. This particular vehicle, has been given me problems from the time I bought it. However, the Advisor, the Service Manager and all of the Specialized Technicians with whom, I have had a face to face with, have been very attentive to the issue and very helpful to try and resolve it. What can I say; every now and again, you get that brand new piece of machine, right out of the box, that just does not do what it is supposed to. None the less; I have faith that it will be a good outcome. Thank you Kevin and Joyce Koons for standing by your service and your product.