Kelly was rude to someone who donates money every ...

Kelly was rude to someone who donates money every visit.

My family and I have been going to Lort Smith for at least the last 17 years. Today however I was very disappointed with the woman I spoke to on the phone to book in my dogs yearly vaccinations. I had received a reminder message FROM Lort Smith that my dogs are due for their vaccinations, however when I called today to book them in for a few weeks time, I was told to go elsewhere. Kelly was rude, and did not elaborate. She said they're understaffed and I can only bring the dogs in one day at a time instead of back to back appointments which has never been an issue in the past. This did not make sense to me (how much longer would it take to vaccinate 3 dogs on the same day as opposed to 1 dog on 3 different days?) Why should I drive back and forth 3 times? I was happy to wait until back to back appointments would be possible but was still told to go elsewhere.
It's a shame, most of the time the people answering the phone are very friendly. Terrible experience today. I donate money every single time I visit Lort Smith, and yet told to go elsewhere. Will be finding a new regular vet.