They damaged my car! The technician backed the ca...

They damaged my car! The technician backed the car into another car after the service was done. The manager of the store assured me they would make good on the damage at the time. Then the runaround started. First, they said it was the other car's fault. When the other car's insurance company said it was the driver of my car's fault. Then I emailed the GM repeatedly. No response. Then I took it up with corporate. They assured me it was in the process. I must have left ten messages for the CSR and got no response. This took two months! When I finally had another rep track down the CSR, he said they weren't going to pay and that I should contact my insurance company. I have $1000 deductible! All of this in spite of the fact I've been a customer there for 15 years. I advise not to business with them, they do not take responsibility for themselves. I wish there was a worse rating than one star.

(Revised after their weak response) Your response, after five months, is quite inadequate. I have a large deductible, which means that I will have to pay the damage myself. The only reason I have not already taken you to small claims court is because of the Covid 19 situation. As soon as small claims court has resumed normal operations, I will press my case there. There is no doubt you are liable. When I do, I will be naming your corporation, the shop itself, and the manager of the shop as defendants.