I was expecting the service in big chain like Move...

I was expecting the service in big chain like Movenpick very high but unfortunately I saw the opposite side , Rooms not clean probably, if you order Bellboy service to carry our luggage it took 35 min and by the end he didn t dome till I went by myself to reception to ask him again , There s no pray mate In the rooms , We order ala cart food and it took almost one hour till they served for me and by the end it was cold , Hostess never pay attention for you and when I become angry the restaurant manager was very polite and serve me by himself very fast with big smile he let me forget what they did with me ? I appreciate him .