I am an original customer from Barrier Motors. Si...

I am an original customer from Barrier Motors. Since AutoNation has taken over, I have really noticed a change in service. While I will say that the Service Staff are nice and polite, it seems that the extra touch we used to get when it was Barrier Motors is gone. As an example, I spent $800 there the other day and when I was given my car, it had not been washed. I asked about it and was given a coupon to the car wash at the Chevron Station across the street. I understand that the dealer car wash was removed to accommodate the Bellevue light rail, but I wonder why the service staff no longer take your car to be washed as an automatic after servicing it. I had to ask about it and then take it myself. I understand that this seems like a minor complaint, but when buying a Mercedes and then continuously bringing back my bu$ine$$ for servicing and maintenance needs, I don't think it is unreasonable to ask for this special touch, each time. Also, I shouldn't have to call back to check about my factory settings and power sunroof glitches because those items weren't QA'd after the airbag replacement. When a dealership changes owners, I guess I don't expect to see the customer service touches decline, especially for long time loyal customers (11 years).