James Thuppayath

Review of Newark Liberty Airport

Arrived to USA for the first time from India last ...

Arrived to USA for the first time from India last week. It's sad that my first impression of the US had to be a bad one with the terrible customer service and treatment of us travelers. I was traveling with an elderly woman who needed a wheelchair. But the people who carried the elders in the wheelchair was really rude and carried them very roughly and talked and shouted at them in an extremely impolite manner. We were quite lost in the airport and was unsure where to go as we had a connecting flight and so we asked a few of the airport staff and security directions and were approached in a less than appropriate manner. After we passed baggage claim and got to the next terminal, it was one young man who carried my fellow traveler in the wheelchair who eventually guided us through customs and to the next gate. Thank you Sir whoever you were, we wouldn't have reached the next plane without you. He is the only reason I'm giving a one star for this airport because the rest of my experience here was terrible.

P.S. Clean your toilets once in a while.