Stayed here several times over the years. Always b...

Stayed here several times over the years. Always been happy in the past. This time is very different. We paid extra to a bump to the 'Premium Floor'. I used to be an HHonors Diamond member and was just used to this treatment. This floor is no different than others as far as I can tell. In fact, our room was pretty run-down. Ripped curtains, torn chairs, and a bedroom door that was bent and completely unusable. The 'Premium' vending machines stayed empty. Didn't help that half the hotel was a youth soccer group this stay. They ran up and down the walkways on every floor yelling across the atrium at each other while chaperones and hotel management did nothing. Sleep was impossible. I complained to management and was offered compensation, but a few hotel points does not make my sleep magically restful or the stress disappear. Am I supposed to use those points to stay at a place where I was completely dissatisfied? We'll be finding a new hotel to stay in for our next visit to the Kansas City area.