Review of Four Seasons Hotel, Cyprus

4 years ago

Very bad experience!

Very bad experience!
I would recommend for the older generation to stay away.
I booked for my grandfather to stay in the penthouse which cost 1,800. (Not cheap) I booked for him a massage at the hotel spa, inside the room the atmosphere is dark and you cannot see very clear. When my grandfather was getting off the room there was a small black step, there was no warning tape or any precaution measures to notify that there is a step.
My 85 years old grandfather fell and has broken his ribs due to the step that was not visible. My grandfather spent the whole duration of time booked for the hotel in hospital suffering from pain.
The disappointing part is that not only did four season decided to charge me for the massage and for the room 1,800 that my grandfather did not sleep in as he was in hospital, but they haven t even shown any commen courtesy to see if my grandfather is ok. This has been 3 months now and I am truly disappointed and disgusted with the service that was provide by the four season!