Jan Rusin

Review of Dolina Charlotty Resort & SPA

Stay in Dolina Charlotty on May 3 - 6, 2017

Stay in Dolina Charlotty on May 3 - 6, 2017
Our next stay in Dolina Charlotty did not turn out to be a pleasant experience. We were there with several family members for whom we booked 3 rooms.
We found the rooms clean, but with some shortcomings, such as an inoperative washbasin, an unsecured drain grate in the shower cabin, curtains and curtains on the windows that do not close completely (torn hangers), no bedspreads for hand luggage. There was also a remote control for the TV missing, after a few interventions at the reception we were brought a non-compatible copy etc etc .
The dinner on the first day turned out to be a flop, the dishes were cold and tasteless, some of them even inedible.
The menu in the restaurant Go ciniec by the pond was very limited compared to previous years, even the items listed there, e.g. a Nice salad, were not available.
Overall, the quality and choice of meals has decreased significantly.
The most frustrating thing was that in the evening it was impossible to use the pool, jacuzzi and saunas complex as they were completely packed with local guests. Unaccompanied children aged 8-12 were staying in the sauna area, they constantly ran in and out of the steam rooms or saunas (the glass door did not close too much, anyway). At the same time, there were also naked men who, at my remark, that they should respect foreign minor children and gird themselves with towels, reacted very aggressively, even insulting me.
Although at the entrance to this zone there are regulations posted (in a small frame), prohibiting children under the age of 16 from staying there, however, no one, both guests and staff, abides by this. A separate inscription was later found.
The spa / massage area is pleasant with professional service, certainly a more personal service such as warm towels on massage beds or drinks in the waiting room would increase the quality.
And those horse poop on the path by the pond .
And yet the purpose of coming to such centers is to relax and rest. I hope the owners of this complex will remember this. It is glad that the offer of other new spa centers in the country is expanding.
This one definitely doesn't deserve four stars.