Never in my life have i had such a negative experi...

Never in my life have i had such a negative experience to where I felt i needed to write a review. Hey i work in healthcare and have seen a lot but this office is awful. i arrived 15 minutes before my appointment, was told I had to pay for a lab/ procedure upfront because it was most likely that my insurance won t cover it. I obviously wanted to doublecheck so I stepped off to the side and gave my insurance a call.I returned a few min later, told them lets go ahead with the procedure, and I was told I had to reschedule because i didn t pay before my appt time. What?!! I was there!!! The physicians should know their office staff and ridiculous policies are going to drive them to negative satisfaction scores and ultimately bad reviews for Baylor Scott and White Legacy Heart Center. I can find another cardiologist who s office staff actually cares for their insurance paying patients.